iPod touch feedbacks from Japan

We posted these feedback contents to Apple, Inc.. If you agree with us, we strongly recommend you to post your feedbacks to Apple, Inc..

Modified: 10/13/2012 JST
Translated: 10/15/2012 JST

redShould be improved immediately. | yellowA little bit unusual. | greenThink Different.


Contents

red A text file attached to an email message turns into unreadable garbage characters. (03/16/2008)

Sent an email message with a text file and received it using iPod touch. The message text has been viewed correctly. However, Japanese characters turned into unreadable garbage. English language could be viewed normally.

We have confirmed the character encoding of the text file with following 4 kinds of the characters sets.

Receiving environment: 1st generation iPod touch, version 1.1.4 (with Software Update)

Sending environment: Mac OS X 10.5.2, Mail 3.2

Amendment 1 (08/24/2008)

We have thought it has been fixed in the iPhone 2.0 version, but we have reconfirmed the unreadable garbage characters in the iPhone 2.0.2 version.

Amendment 2 (09/18/2008)

Using the iPhone 2.1 version, above 4 kinds of files are correctly viewed. On the contrary, a file in the ISO2022-jp encoding turns into unreadable garbage characters. Well, it is not a such problem for practical use, since it is not used frequently.

Amendment 3 (11/22/2008)

Using the iPhone 2.2 version, the situation became more complicated. Although attaching the same files, we have at least confirmed following patterns corresponding to the content of the message text.

We will send the content of the message and attached files to Apple Inc., since we do not see the cause.

Receiving environment: iPhone 3G version 2.2

Sending environment: Mac OS X 10.5.5, Mail 3.5

Amendment 6 (10/16/2011)

The situation has changed by using iOS 5. We have confirmed the following patterns at least depending on the message body.

It seems that attachment of ISO2022-jp file can be displayed when always supporting UTF-8 and UTF-16 and when the message body to be "charset=iso-2022-jp". We think it is rather a proper way to process. However, it is bad that Shif-JIS file cannot be handled.

Receiving environment: iPhone 4, Version 5.0

Sending environment: Mac OS X 10.7.2, Mail 5.1

Amendment 7 (10/13/2012)

It is solved with iOS6. Above described 5 kinds of attachment files are all displayed correctly.

Receiving environment: iPhone 5, Version 6.0

Sending environment: Mac OS X 10.7.5, Mail 5.3

yellow Keys of the Japanese language keyboard are smaller. (03/08/2008)

The keyboard of iPod touch is very well designed and easy to use in the English language settings. However, it is very hard to use since the size in the vertical direction gets smaller and the space between these keys gets narrower when changing settings for the Japanese language input.

The reason is clear. There is a particular factor that means an area to display the converted candidates using the Japanese input method. In order to add this area, the size of the keys and the space between keys are decreased.

Please change specifications for the settings of Japanese language input in order to make the size of these keys and the spaces between these keys nearly equal to the English language settings. Please also maintain the area for the displaying space of the candidates' area by expanding the keyboard area to the horizontal direction.

Environment: 1st generation iPod touch, version 1.1.4

We have abandon it before, because these keys are smaller in the Japanese language version. However, the more having the chance to enter messages in Japanese the more being anxious about the insufficient usage.

red On-The-Go playlist is not backed up in iTunes. (01/20/2008)

Create an On-The-Go playlist and sync with iTunes. Then, the On-The-Go playlist is backed up in iTunes and the On-The-Go playlist in iPod touch is deleted when using the combination of iPod Software 1.1.2 and iTunes 7.5.

Using the combination of iPod Software 1.1.3 and iTunes 7.6, an On-The-Go playlist is deleted in the same way. However, the On-The-Go playlist is not backed up in iTunes. It is a bug.

Environment: 1st generation iPod touch, version 1.1.3. (with Software Upgrade)

Information source: Discussion Boards, Apple Japan (Syncing 0n-The-Go)(Japanese)

red Characters are dislocated using Japanese keyboard when placing horizontally. (01/19/2008)

Set as follow by tapping "Settings" - "General" - "International".

Then, display keyboard by tapping search area after placing iPod touch horizontally. At this moment, there are other characters entered or nothing entered when tapping the characters on the keyboard. Examples are as follows.

On the other hand, above abnormality is solved when changing the settings as follows or when it is possible to switch 2 kinds of keyboards.

Environment: 1st generation iPod touch, version 1.1.3 (with Software Upgrade)

Information source: Discussion Boards, Apple Japan (Prediction in conversion using Safari also when placing horizontally!)(Japanese)

red Safari quits when pressing delete key. (01/17/2008)

Turning the keyboard on to Japanese language and entering characters into a form using Safari, it quits abnormally when pressing delete key.

Environment: 1st generation iPod touch, version 1.1.3 (with Software Upgrade)

Information source: Discussion Boards, Apple Japan (A bug in deleting when using Safari (1.1.3))(Japanese)

red There are some MP3 files we cannot playback. (11/27/2007)

Playing certain MP3 files which we can playback by using iPod nano, there are some out of these files which we cannot playback by using iPod touch.

Environment: 1st generation iPod touch, version 1.1.2

yellow Track is dropped from the track list. (11/02/2007)

When tapping track list button from the Now Playing screen, all the tracks that contains the current song can be viewed. However, some tracks are missing from the track list occasionally when using the following multiple disc album.

When displaying the track list during the playback of the track in the disc 1, all the tracks in the disc 1 and disc 2 are displayed. This is normal.

When displaying the track list during the playback of the track in the disc 2, only the tracks in the disc 2 are displayed and the tracks in the disc 2 are not displayed. This is a wrong behavior.

Moreover, displaying the track list after changing to the Cover Flow view, all the tracks in the disc 1 and disc 2 are normally displayed although the songs in any of these discs are playing.

Environment: 1st generation iPod touch, version 1.1.1

Amendment (07/13/2008)

It is not solved yet in the version 2.0. Moreover, only the tracks of compilation discs can be viewed even when playing the songs in the both discs after changing to the Cover Flow view and viewing the track list.

yellow Cannot sync video podcast in playlist. (10/20/2007)

Add Podcast to a playlist. Then, configure to sync the playlist at "Music" tab of the iPod Settings screen of iTunes.

There is the above mentioned podcast existing in the same playlist which is existing in "Music" - "Playlist" after manipulating iPod touch. This is the behavior what we expect, so far. (Moreover, there isn't the same Podcast in the "Music" - "Podcast". This behavior is also following what we configure.)

Secondly, put a video podcast to the playlist. Then, configure to sync this playlist at the "Movie" tab in the iPod touch Settings screen of iTunes.

However, the video podcast does not exist in "Video" after manipulating iPod touch.

It is unusual since the behaviors are different with music and with video. It should be a bug when the playlist of the video podcast is displayed in the "Movie" tab of the Settings screen, if the specifications are not to manage video podcast in the playlist. In addition, it is inconvenient not to be able to manage video podcast in the playlist which should be put in iPod touch.

Environment: 1st generation iPod touch, version 1.1.1

Information source: Discussion Boards, Apple Japan (Smart playlist for movie to sync appears in Music.)(Japanese)

yellow Lost histories of force quitting application and playback. (10/16/2007)

When Safari has a workload, applications for music playback unexpectedly quit occasionally. It is a serious problem as iPod of which main purpose is to play music. Moreover, playback histories at the time of and before the force quitting also disappear.

Please improve not to fell into force quitting by raising the priority level of these music playback applications. In addition, please save the data as occasion demands so as not to loose the data such as playback history in case of force quitting.

Environment: 1st generation iPod touch, version 1.1.1

red Alarm does not sound in Japan. (10/14/2007)

When setting "Alarm" or "Timer" for "Clock", an alarm sounds only from the headset and not from the internal speaker.

However, the alarm sounds from the internal speaker when we perform the following operations. That is, it is a bug in the Japanese language environment.

In addition, it behaves normally even after changing "Language" from "Japanese" to "English". However, the wrong behavior occurs again after connecting to iTunes and syncing. That is, the alarm does not sound from internal speaker.

The functional tests in other language environments have not performed normally. Please improve immediately.

Environment: 1st generation iPod touch, version 1.1.1

red Safari does not support Japanese language PDF. (10/10/2007)

When viewing PDF using Safari, Japanese characters cannot be viewed in the PDF.

We have confirmed with iPod touch Features Guide(PDF).

The functional tests in other language environments have not performed normally. Please improve immediately.

Information source: Discussion Boards, Apple Japan (Browse PDF using safari)(Japanese)

Environment: 1st generation iPod touch, version 1.1.1

Amendment (01/16/2008)

Only a PDF with fonts embedded cannot display Japanese characters and these characters are properly displayed when viewing a PDF with fonts not embedded.

Information source: Discussion Boards, Apple Japan (PDF)(Japanese)

red Keyboard dictionary cannot be maintained. (10/10/2007)

The conversion history of Japanese keyboard (Keyboard dictionary) is reset when quitting an application.

We have performed the following operations.

  1. Select "マクイントシュ" after entering [M][A][K][U][I][N][T][O][S][H][U] at "Contacts".
    (Nothing is displayed until we enter the last [U], since the word is not in the dictionary.)
  2. Confirm that "マクイントシュ" is displayed immediately after entering [M].
  3. Returning Home by pressing Home button, tap "Contacts" and launch "Contacts" again.

Then, "マクイントシュ" should be displayed properly when entering [M].

However, "マクイントシュ" is not displayed, although we enter [M]. To enter "マクイントシュ", we need to enter [M][A][K][U][I][N][T][O][S][H][U] until the end again. That is, keyboard dictionary is reset after quitting "Contacts".

Keyboard dictionary should be maintained by nature, since there is an item called "Reset Keyboard Dictionary" at "Settings" - "General" - "Reset". Please revise it.

Environment: 1st generation iPod touch, version 1.1.1

Information source: Discussion Boards, Apple Japan (Learned contents of Japanese suggested conversion and prediction will disappear.)(Japanese)

yellow Cannot display the lyrics. (10/09/2007)

Other iPod models can display the lyrics of the songs during the playback. However, iPod touch cannot display the lyrics although it is the highest model of the iPod product line.

We wish the support of displaying the lyrics.

Environment: 1st generation iPod touch, version 1.1.1

yellow There is no game. (10/09/2007)

Other iPod models have game features as standard and we can purchase additional games from iTunes Store. However, there is no game with iPod touch although it is the highest model of iPod product line.

We wish to add games to make use of the touch panel and the slant sensor.

Environment: 1st generation iPod touch, version 1.1.1

red Does not support Japanese index in the list view. (10/08/2007)

An index is displayed on the right hand side in the list view of the songs and the artists. We can jump to the items starting with that letter when tapping the index. However, there are only alphabets displayed in the index. The items which start with Japanese characters are gathered to the position between "Z" and "#" and we cannot search from the index.

Please change index to use in Japanese when we select "Japan" from "Settings" - "General" - "International" - "Local Language".

For example, how about omitting least often used characters as capital letters in the alphabet from the index and adding "あ, か, さ, た, な, は, ま, や, ら, わ, 字" (a, ka, sa, ta, na, ha, ma, ya, ra, wa and ji) instead where "" (ji) represents kanji characters?

Environment: 1st generation iPod touch, version 1.1.1

green We wish to search by any text. (10/08/2007)

We can search items including any text by entering the text string when using other iPod models. What is the reason that we cannot search by text when using iPod touch although it has a software keyboard?

We wish to have a text search feature for it. In that occasion, please also support not only Japanese language but also make sort fields search objects as same as iTunes currently does.

Environment: 1st generation iPod touch, version 1.1.1

green Cannot enter Japanese when placing horizontally. (10/07/2007)

When placing horizontally, conversion candidates are not displayed although we are using a keyboard of Japanese language mode. We think that there is no space to display candidate characters, but it is not natural.

Environment: 1st generation iPod touch, version 1.1.1

yellow Cannot enter wireless LAN password. (10/07/2007)

When connecting to wireless LAN, a password is required. Entering it correctly and touching "Join", we cannot join the wireless LAN. However, touching "Settings" - "General" - "International" - "Keyboards", enabling "English", changing keyboards to English language mode and entering password, we can join the wireless LAN.

The functional tests in other language environments have not performed normally. We kindly ask immediate improvement so that we can enter the password even using Japanese language keyboards or being changed to English language mode automatically when entering the password.

Environment: 1st generation iPod touch, version 1.1.1

Information source: Discussion Boards, Apple Japan (Cannot get connected to AirPort)(Japanese)

red A smart playlist for syncing with movie appears in "Music". (10/06/2007)

Create the following smart playlist by using iTunes. In this playlist, songs and movies are coexisting.

After that, configure the syncing of iPod touch as follows. This means to sync the same playlist using "Movie" and not to sync using "Music".

There are only movies existing in the playlist mentioned above when opening iPod touch from the Device column of iTunes. This is normal, so far.

However, when opening "Music" - "Playlist" using iPod touch, the above playlist which cannot be syncing exists in there. Moreover, there are songs with the rating "3" and greater included.

That is, iPod touch is using the smart playlist syncing for the "Movie" also in the "Music". We kindly ask for a correction. In addition, the above phenomenon does not occur when using ordinary playlist in stead of smart playlist.

Environment: 1st generation iPod touch, version 1.1.1

red The meaning of "least recently played" in a smart playlist turns into the opposite one. (10/06/2007)

Create the following smart playlist by using iTunes and sync with iPod touch.

Moreover, sync a playlist which contains songs with rating "2" and greater. In the said playlist, there are same songs what iTunes has when opening iPod touch from the Device column of iTunes. This is correct, so far.

However, the last played 5 items among the songs with rating "2" are contained in the said playlist when opening the playlist by using iPod touch.

That is, "least recently played" is treated as "most recently played". We kindly ask for an immediate correction.

Environment: 1st generation iPod touch, version 1.1.1

Amendment (10/10/2007)

It is also reported that "least recently added " for "most recently added", "highest rating" for "lowest rating" and "most often played" for "least often played" turn into the opposite ones respectively.

yellow A long song name is partially missing in List view. (10/05/2007)

When a song name is long, the name is partially missing in List view. Choosing the song, the whole song name is displayed by horizontal scrolling when using other iPod models. However, the song name cannot be displayed by horizontal scrolling when using iPod touch, since it is not allowed for user to choose the song.

How about displaying whole song name and other items by employing the method below?

Place iPod touch horizontally

Please improve to display the whole of "Artist Name" and "Album Name" as the same as above not being limited to the song name.

Environment: 1st generation iPod touch, version 1.1.1

yellow A long song name is partially missing during the playback. (10/05/2007)

Other iPod models can display the whole of song name by horizontal scrolling during the playback when the song name is long. However, iPod touch does not display in the same way.

Please improve so that the whole of the song name, artist name and album name to be displayed as same as the other iPod models are doing.

Environment: 1st generation iPod touch, version 1.1.1

red Hard to distinguish sound podcast from video podcast. (10/05/2007)

Video podcast can be shown in List view after tapping both "Music" - "Podcast" and "Video" - "Music". It may comes from a consideration that we can select from "Music" when we want play sound only and we can select from "Video" when we want to play it with movie.

However, we cannot distinguish sound only podcast and video podcast in the List view when tapping "Music" - "Podcast". Please add icons to video podcasts to indicate being videos.

Environment: 1st generation iPod touch, version 1.1.1

yellow Cover Flow: It is inconvenient to show all the songs at all times. (10/04/2007)

Changing to Cover Flow view, the Cover Flow view is performed to show all the songs in iPod as objects. However, it is hard to search targeted albums as there are huge number of albums are shown. It would be convenient if the objects which would be selected in advance could be shown in the Cover Flow view.

A proposal to iPod touch

When changing to Cover Flow view when playing a playlist or displaying songs in a playlist in List view, please limit showing objects of Cover Flow view within the playlist.

When changing to Cover Flow view when playing a podcast or displaying a podcast in List view, please limit showing objects of Cover Flow view within the Podcast.

A proposal to iPod classic and iPod nano

It may be good to have sub menus in the "Cover Flow" menu such as "All", "Playlist" and "Artist", and then enable selection by these criteria. Selecting "All", Cover Flow view will be performed as the same way as present.

Environment: 1st generation iPod touch, version 1.1.1

yellow Cannot use TV Out when using iPod Universal Dock. (10/04/2007)

iPod touch cannot use TV Out feature of iPod Universal Dock (previous Universal Dock).

iPod Universal Dock having S-Video cable or iPod AV cable can output video to TV if mounting iPod which supports TV Out. However, only iPod touch within the iPod product line of 2007 models with TV Out support cannot output video to TV. (Confirmed using S-Video cable)

Please support TV Out by updating iPod software.

Environment: 1st generation iPod touch, version 1.1.1

Refer to: Advanced Search (iPod and iPhone: TV Out support)(Article ID: 300233)

There is no description about TV Out support for previous Universal Dock in the above reference link. There is no description if possible or not either. We expect that there would be an implication to support by updating the software.

red We wish to enter into the Calendar. (10/04/2007)

Please improve so as to enter schedules into the calendar as the same way as iPhone. There is not only fixed schedules, but also schedules which will be occasionally fixed when we are out. It is useless as a scheduler if we cannot enter the schedules on that occasion.

Existing iPod calendar is also useless as a scheduler for the same reason. Please do not leave it as a useless software since it equips a long-awaited keyboard.

Environment: 1st generation iPod touch, version 1.1.1

red Cannot change display to 12-hour clock. (10/03/2007)

Tapping "Settings" - "General" - "Date & Time" and turning off "24-hour clock", we cannot change display to 12-hour clock.

However, changing "Settings" - "General" - "Languages" - "Region Format" from "Japan" to "English" - "United States", the display turns to 12-hour clock although the settings are the same.

That is, we cannot turn off "24-hour clock" when we change "Region Format" to "Japan". Please correct quickly since it is a simple bug.

Amendment (11/11/2007)

The version 1.1.2 allows us to fix "24-hour clock" when we configure "Region Format" as "Japan" according to its specifications. This eliminated the bug anyhow... It is not able to display "AM", "PM" in the menu bar, is it?

Environment: 1st generation iPod touch, version 1.1.1

red Cover Flow: More than one album is recognized as one album by mistake. (10/02/2007)

When there is more than one album having the same name, the albums are handled as one album in the Cover Flow view.

Test

Prepare following song files. Set album name as "Test Album" and disable compilation.

Tapping "Music", then tapping "Album", these two songs are displayed in each album. This is normal.

However, these artworks are combined into one and two songs are displayed behind the artwork when switching to the Cover Flow view.

On the other hand, two artworks of the albums are displayed and these two songs are correctly classified to each album in the Cover Flow view of iTunes. This is because these albums are handled as the separate albums although these album names are the same when the album artist names are different.

Conclusion

Cover Flow view of iPod touch uses album name only to distinguish albums and does not use album artist name to do so. Please change specifications to use album artist name along with album name.

In the Cover Flow view, albums in which album artist name have been set shows album artist name in stead of artist name. There is a bug in the current behavior since there is a concept to prioritize the album artist.

Environment: Version 1.1.1, 1st generation of iPod touch (We have heard that there is the same phenomena by using iPod classic.)

Information Source: Discussion Boards, Apple Japan (Something comes up in my mind when using)(Japanese)

Amendment (12/20/2007)

We have verified this bug again after updating the iPod software. Then, only one album has been displayed when tapping "Music" - "Album" and there have been 2 songs displayed in this album. It means that the number of the bug has increased. Moreover, the bug in the Cover Flow view has not solved yet.

Environment: 1st generation of iPod touch, version 1.1.2.

Information Source: Discussion Boards, Apple Japan (The same album name in the different artist name.)(Japanese)


top
Written by Takahiro Nojiri (Twitter @TakaNojiri)
Translated by Yoshinobu Morioka (ymorioka@mac.com)